Healthcare & Life Sciences
Secure, reliable event delivery for healthcare systems that can't afford downtime
Convoy delivers patient notifications, EHR updates, and clinical workflow events with SOC 2 certified infrastructure, encryption, and complete audit trails.
Why healthcare webhook infrastructure needs a higher bar
Patient care, compliance, and data security leave zero room for unreliable event delivery.
Security and compliance are table stakes
Healthcare data is among the most regulated in the world. Webhook infrastructure handling patient-adjacent data must meet SOC 2, support encryption in transit and at rest, and maintain detailed audit logs for compliance reviews.
Reliability impacts patient care
A missed appointment reminder, a delayed lab result notification, or a dropped prescription update doesn't just create a support ticket, it impacts patient care. Healthcare webhook delivery must be near-perfect.
EHR integrations are complex and fragile
Electronic Health Record systems vary wildly in their webhook consumption capabilities. Some are cloud-native, others run on-premise behind firewalls. Your webhook infrastructure needs to handle both gracefully.
Audit trails aren't optional
Healthcare organizations must demonstrate that notifications were sent, delivered, and acknowledged. Regulators and internal compliance teams require detailed logs of every webhook interaction.
Enterprise-grade security meets reliable delivery
Convoy meets the compliance and reliability standards that healthcare organizations require.
SOC 2 certified
Convoy is SOC 2 certified, demonstrating our commitment to security controls, availability, and data protection. Our infrastructure meets the compliance bar that healthcare organizations require.
Complete audit trail
Every webhook event is logged with delivery status, response codes, timestamps, and retry history. Your compliance team gets full visibility into every webhook interaction.
End-to-end payload security
Payloads are signed with HMAC for integrity verification, and delivered over TLS. SSRF protections prevent webhook endpoints from being exploited to access internal systems.
Data residency options
Choose where your webhook data is processed and stored. Convoy supports US and EU data residency, helping you meet data sovereignty requirements for healthcare data.
High availability architecture
Convoy's control and data plane architecture ensures high availability and durability. Healthcare systems can depend on Convoy for consistent, reliable event delivery.
Private networking support
For healthcare organizations running on-premise systems behind firewalls, Convoy supports static IP delivery and can work with your network security requirements.
“We considered building a webhooks system internally but quickly realised that reaching the quality and robustness our customers deserve would be highly time-consuming. Convoy offered this out-of-the-box.”
Michael Raines
Principal Engineer at Spruce Health
Frequently asked questions
Is Convoy SOC 2 compliant?
Yes. Convoy is SOC 2 certified, which covers security, availability, and confidentiality controls. We undergo regular audits to maintain our certification.
How does Convoy handle sensitive patient data in webhooks?
We recommend sending event notifications with reference IDs rather than including PHI directly in webhook payloads. The receiving system then fetches the full data via your authenticated API. All webhook payloads are signed for integrity and delivered over TLS.
Can Convoy deliver webhooks to on-premise healthcare systems?
Yes. Convoy delivers from static IP addresses, which simplifies firewall configuration for on-premise systems. Combined with our private networking support, healthcare organizations can securely receive webhook events behind their firewalls.
What data residency options does Convoy offer?
Convoy supports data residency in the US and EU. You can choose which region processes and stores your webhook data, helping you meet data sovereignty and compliance requirements.
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